Question 1

What is the ASTM F1346-23 performance standard?

Accepted Answer

ASTM F1346-23 is an official safety standard for swimming pool, spa, and hot tub covers. It sets rules for weight capacity, child safety, and product labels to prevent children from drowning. Pool Cover Depot only sells safety covers that meet this standard.

Question 2

What happens if my cover does not qualify for duplication?

Accepted Answer

If the cover is too damaged or distorted to duplicate accurately, we’ll contact you before proceeding. The customer is responsible for the inbound shipping cost. We can return the original cover upon request, but return shipping is also the customer’s responsibility.

Question 3

What should I remove or include before shipping?

Accepted Answer

Remove detachable springs and loose hardware whenever possible, especially from heavier covers. Leave all straps and permanently attached components intact. Nothing else needs to be included in the box.

Question 4

What is included with my replacement cover?

Accepted Answer

New springs, spring covers, a spring installation tool, a storage bag, and outbound delivery of the completed cover are included. Installation is not included.

Question 5

When does the 4–6 week production period begin?

Accepted Answer

The estimated production period begins after the cover is approved for duplication, you approve the final quote, and the 50% deposit is received.

Question 6

What happens if the replacement does not align correctly?

Accepted Answer

Your replacement is made from the cover you submit, including its shape and strap locations. Existing fit or alignment issues in the original cover may carry over. If the replacement differs from the cover you submitted, contact us so we can review the issue.

Question 7

Which pool covers can be duplicated?

Accepted Answer

We duplicate mesh and solid in-ground safety covers from all manufacturers, including spring-loaded and bungee-loaded systems. We do not duplicate solar covers or tarp-style covers.

FAQ

Frequently asked questions